Refunds and cancellations

Donations are generally non-refundable. Your gift is put to work quickly, and a tax receipt is issued against it. But mistakes happen, and we will always put right a mistaken or duplicate payment.

We refund a donation if:

• you entered the wrong amount by mistake (for example, ₹50,000 instead of ₹5,000);
• the same payment went through twice;
• the payment was made from your account without your permission.

Please ask within 7 days of the donation. Once we have checked the payment, we refund it within 7–10 working days, to the same account, card or UPI ID it came from. We cannot refund to a different account or in cash.

Email mitramelaglobal@gmail.com with the subject “Refund request”, WhatsApp us on +91 72177 50622, or use the contact form. Please include:

• your name and the email or phone number you used;
• the receipt number or payment ID;
• the date and amount of the payment;
• what went wrong.

We will confirm that we have received your request and tell you when the refund is on its way.

• You can cancel a monthly gift at any time, with no questions asked.
• Cancel from the link in your receipt email, or write to us. If you cancel at least 3 working days before the next debit, that debit will not happen.
• Monthly gifts already received follow the general rule above. If a debit happened after you asked us to cancel, we refund it in full.

When we refund a gift, its receipt and 80G certificate are cancelled, and the gift is removed from (or corrected in) the statement the trust files with the tax department. Please do not claim a tax deduction for a refunded gift.

If you had already received your Form 114 (10BE) certificate, we will send you a corrected one where needed.

If money left your account but the donation failed, your bank or the payment gateway usually reverses it automatically within 5–7 working days. If it has not come back after that, write to us with the payment details and we will follow it up.